- Customers may report irregularities or submit complaints related to the services provided by the Foundation to: [email protected] Complaints may also be submitted via the public postal service provider as defined by the Postal Law Act of 23 November 2012 (Dz. U.
item 1529) to the following address: Fundacja Instytut Aurea Libertas, ul. Stefana Batorego 2 lok. 30, 31-135 Kraków.
- Complaints may be submitted within 14 days from the day following the date of the improper performance of the service. A complaint submitted after this deadline shall not be examined. Should the complaint be submitted by post, the date of delivery shall be the date
- Complaints shall be examined within 20 working days from the date of receipt.